FAQs
How can I contact Salt & Light?
You can email us at support@saltnlightstore.com and our support team will be happy to help you with anything you need.
We typically respond within 24–48 hours.
Do you ship worldwide?
At the moment, we only ship within Canada.
We will expand to other countries soon.
Where do you ship from?
All orders are prepared and shipped from Quebec, Canada.
Are the journals personalized?
Yes. Many of our journals are personalized or customized.
Because of this, please make sure that all spelling and details are correct before placing your order.
Personalized items are made specifically for you.
Can I change or cancel my order?
Because many of our journals are personalized, orders begin processing quickly.
If you need to change or cancel your order, please contact us within 12 hours of placing it.
After this time, we may no longer be able to modify your order.
What payment methods do you accept?
We accept all major credit cards including:
- Visa
- Mastercard
- American Express
- PayPal
All payments are processed securely.
When will my order be processed?
Orders are processed Monday to Saturday.
We do not process orders on Sunday, as we honour the Sabbath.
Please allow 1–3 business days for your order to be prepared and processed before shipment.
Orders placed on Sunday will be processed on the next business day.
How long will it take to receive my order?
Delivery times vary depending on your location within Canada.
Estimated delivery time is typically 3–10 business days after your order has been shipped.
Please note that personalized items may require additional preparation time.
What if I don’t receive my order?
If your order has not arrived within 20 days after shipping, please contact us at support@saltnlightstore.com and we will gladly assist you.
How do I return an item?
If you would like to request a return, please contact us at support@saltnlightstore.com and we will guide you through the process.
Please note that personalized products may not be eligible for return unless they arrive damaged or defective.
What if my item arrives damaged or incorrect?
If you receive an item that is damaged, incorrect, or defective, please contact us as soon as possible.
Please include:
- Your order number
- Photos of the item
- A short description of the issue
Our team will work quickly to resolve the problem.
When will I receive my refund?
Once your return is received and inspected, your refund will be issued to your original payment method.
Refunds usually appear within 7–10 business days, depending on your bank or card provider.
If you have not received your refund, please contact your bank or credit card provider, as processing times may vary.